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Why Choose Us?

Stellar Service Client Charter

We are incredibly proud of our reputation for delivering stellar customer service of the highest quality. 99%* of our customers are ‘very’ or ‘fairly’ satisfied with the service they have received and underpinning this is our Client Charter setting out ten promises and reassurances relating to our service levels for which you can hold us accountable. We want to ensure the customer experience you receive is a memorable one for all of the right reasons and we pride ourselves on working as One Team and going the extra mile to deliver stellar service.

Every time we complete a case for a client we will ask them to complete a satisfaction survey. We want to know honestly what they thought of us so that we can continue to build on what we hope will have been a stellar service experience.

Customer service is at the heart of everything we do and our aim is always to ensure we get it right first time. For the rare occasions when a client feels we have fallen below our highest standards, we have a robust feedback and resolution procedure to make sure we put things right!

*Survey data gathered from 28/10/15 - 01/02/2016

Our Vision - Exceptional People Intelligently Delivering a Stellar Service


Exceptional People   

Local experts from a long established firm who are passionate about what they do, using their expertise to uncomplicate the legal process, leaving you to focus on what matters most…you, your family or your business.


 Intelligent Delivery  

Smart, economical and carefully considered working, ensuring the whole legal process is as transparent as possible, keeping you up to date and speaking your language.


 Stellar Service 

Exceptional people who constantly go the extra mile to deliver a positively memorable customer experience that’s the best of the best. The FBCMB way!

Our Quality Standards, Awards and Accreditations speak for themselves!     >>

Our People

FBCMB’s Exceptional People are key to the consistent delivery of a stellar service to all of our customers and we are proud to have been accredited as a ‘One Star’ organisation in the 2015 Times Best Companies list which is a reflection of the levels of engagement we have here at FBC Manby Bowdler.

Our people truly believe in the vision of the organisation and pride themselves on going above and beyond for every customer. Meet our Team of Exceptional People.

Making a difference

Our aim is to make a positive difference to the local communities in which we live and work. This is something everybody at FBCMB takes seriously and feels passionate about. We even have our own Corporate Social Responsibility Group (CSR) in place to help drive what we do and how we do it.

Through effective CSR projects we have an opportunity to reduce our impact on the environment, support local organisations and engage effectively with those who work for and with FBC Manby Bowdler including our customers, suppliers, partners, employees, communities and the marketplace.

The Ethical Marketing Charter:

Our specialist personal injury division has become one of the first signatories to the Ethical Marketing Charter. This new industry-led initiative aims to promote ethical and professional marketing practices in the personal injury sector and to stamp out bad practice by rogue operators and provide better consumer protection. 

Our CSR partners:

PRIME: We are proud, active members of PRIME, a programme providing fair access to quality work experience for school-age students from less privileged backgrounds who may not have the right contacts to call upon in order to gain the valuable experience modern businesses require.  

Business In The Community (BITC): The largest business-led charity of its kind, BITC is committed to building resilient communities, diverse workplaces and a more sustainable future through the involvement of businesses in local community organisations and projects.

Wolverhampton Youth Zone The Way: FBC Manby Bowdler is a Founder Patron of the Wolverhampton Youth Zone, providing a recreational space for young people in the area.

Our 2017-2019 corporate charity partners are Alzheimers Society and Hope House: 


Our latest diversity statistics can be found here     >>

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