To provide you with a Stellar Service, we need you to do the following.
- Tell us what your aims are and be clear about your expectations.
- Respond as soon as possible to any requests for information.
- Let us know straight away if anything changes.
- Co-operate with us to set and achieve realistic timescales.
- Appreciate that we have to follow a strict code of professional conduct.
- Help us to keep working for you by paying our invoices on time.
- Let us know if we are not providing you with the service you expected and if things go wrong. If you are less than happy with our service please tell us immediately.
We welcome your feedback - it helps us provide a better service to you. If we cannot sort out your query we will let you know who to contact with your concerns.